HP’s DigitalPersona Fingerprint Reader Software provides an enhanced data protection layer to your system, using biometrics rather than generic passwords alone. DigitalPersona Fingerprint Reader Software has been specifically designed for notebooks or laptops, and gives you an additional layer of.
Systems running Windows 10 are not limited to using the Dell Data Protection- Security Tools in order to utilize the biometric device. The User may choose to use the native Microsoft software solution known as 'Windows Hello' to access the Fingerprint device. Dell systems that shipped with a fingerprint reader as part of their build may require a firmware/driver update in order to utilize the biometric device in Windows 10. Systems running Windows 10 are not limited to using the Dell Data Protection- Security Tools in order to utilize the biometric device.
We appreciate you for being part of Windows 10.
Before proceeding, we need more information to help you better.
What is the make and model of the computer?
Have you updated the biometric drivers?
Did you try to create new user account and check to isolate the issue?
Kindly follow the below methods and check if it helps.
Method 1:
Update the display drivers through Device manager.
Update biometric drivers
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Please follow the steps given here to uninstall and then reinstall the Display drivers.
a) Press Windows +X keys on the keyboard.
b) Select Device Manager.
c) Find and Biometric drivers and expand it.
d) Right-click the Biometric drivers, and click Update driver software.
Description: maxView Storage Manager v2.05.22932 for use under 64-bit Windows Server 2008/R2, Windows Server 2012/R2, Windows Server 2016, Windows 7, Windows 8/8.1, Windows 10, Windows Small Business Server 2011 (Standard and Essentials), Windows Storage Server 2008 R2. This archive also includes the ARCCONF command line utility. Adaptec maxview storage manager. 14 rows Adaptec Storage Manager Ver. 6.10.18451 for 64-bit FreeBSD 7.0: 16 Jan 2009: Adaptec Storage Manager v6.10.18359 for Windows: Adaptec Storage Manager Ver. 6.10.18359 for 32-bit Windows: 16 Jan 2009: Adaptec Storage Manager v6.10.18359 for Windows x64: Adaptec Storage Manager Ver. 6.10.18359 for 64-bit Windows: 16 Jan 2009.
e) Follow the onscreen instructions to update biometric drivers.
Install the latest updates to the biometric drivers through Windows updates.
Open the Start menu and type Windowsupdate in the search bar.
Click on Windows update and Check for the updates.
Download and install if there are any pending updates to be installed.
Method 3:
Biometric Fingerprint Time Clock
The issue might be due to an application in-compatibility to run on Windows 10 Technical Preview. Install the software using the compatibility mode and check if that helps. Refer to the following link to know more about installing application in compatibility mode. The suggestion mentioned in the following link applicable to Windows 10 as well.
Making older programs compatible with this version of Windows
You can also contact computer manufacturer and You may get in touch with Microsoft Hardware support for further assistance.
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I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.